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Book and manage appointments

Appointments are scheduled visits: site visits, installs and reviews. They appear on the Calendar and in the dashboard's Upcoming list.

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Written by VS Support

1. Go to Calendar and select New appointment. You can also choose Book appointment as the next step when logging a call or visit.

2. Enter a Title.

3. Choose a Type. Each type sets a default length:

Type

Default length

Site visit

30 min

Install

120 min

Review

30 min

Other

30 min

4. Set the Date and Start time. Times are in your company's time zone.

5. Choose a Length, or Custom end time.

6. Optional: under Related to, link a prospect, account or location. Add an Address and Notes.

7. Select Book appointment.

New appointments are assigned to you. To assign one to someone else, open it after booking and change the Assignee.

Select the appointment on the Calendar. You can:

• Change any detail, including the Assignee, and select Save changes.

• Select Mark completed or No-show.

• Select Cancel appointment. It stays on the calendar, struck through.

• Select Delete to remove it completely (Owners and Admins only; this can't be undone).

Status

Meaning

Scheduled

Booked

Completed

Took place

Cancelled

Called off; kept for the record

No-show

Didn't happen because someone didn't turn up

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