Status | What it means | Can your team work? |
Not set up | Checkout wasn't finished | No. Everyone is sent to subscription setup. |
Free trial | Your 14-day trial is running | Yes |
Active | Paid and current | Yes |
Past due | A payment failed | Yes, but update your card soon |
Canceled | The subscription has ended | Read-only: you can view records but can't add or change them |
Unpaid | Payment failed and wasn't recovered | Read-only |
Complimentary | No billing required | Yes, within your plan's limits |
Go to Settings > Billing > Manage billing and update your card. Once the payment goes through, your status returns to Active automatically.
Go to Settings > Billing and choose a plan to start a new subscription. Your data is still there.