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Give VendScout support temporary access

If our support team needs to see what you're seeing, the Owner can create a one-time, read-only support code. Support can't see your data without one.

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Written by VS Support

Create a support code (Owner)

1. Go to Settings > Security.

2. Under Support access, choose how long access should last: 1, 2, 4, 8, 12 or 24 hours. The default is 4 hours.

3. Select Create support code.

4. Copy the code and send it to the support agent helping you. The code is shown only once and works only once.

While a session is active

• Read-only: support can view your company's records but can't change anything.

• Session list: Owners and Admins can see each session under Support access: Active, Ended by your team, Expired or Ended by support.

• End early: select End now to stop an active session straight away.

• Records: every session's start and end is logged.

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