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Lost access to your authenticator app

If you've lost the phone or app that gives you 2FA codes, ask an Owner or Admin at your company to reset your two-factor authentication.

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Written by VS Support

1. Contact your company's Owner or an Admin.

2. They go to Settings > Security > Reset a member's 2FA, select Reset 2FA next to your name, and confirm.

3. Sign in again. You'll be asked to set up a new authenticator.

An Admin can't reset the Owner's 2FA. If you have a backup authenticator, use it to sign in, then add a new one in Settings > Security. If you don't, contact VendScout support.

Add a backup authenticator, such as a second phone or a password manager, in Settings > Security > Add backup authenticator.

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