Message

What it means

What to do

"Your company has no searches left this period."

You've used this month's prospect searches.

Wait for the 1st of the month, or upgrade your plan.

"Your plan's customer limit is reached."

You have as many accounts as your plan allows.

Upgrade your plan.

"Your plan's user limit is reached."

Active users plus pending invites have hit the limit.

Revoke unused invites, deactivate someone, or upgrade.

"Only the company owner can manage billing."

Billing is Owner-only.

Ask your Owner.

"Please verify your email address before starting Checkout."

Your email isn't confirmed.

Open the confirmation email, then try again.

"That code didn't work. Try the current one from your app."

The 2FA code expired or was mistyped.

Enter the current code from your app.

"This invite link has expired or was already used."

The invite is no longer valid.

Ask your admin to resend it.

"This invite was sent to a different email."

You're signed in with a different email.

Sign out and use the invited email.

"You already belong to a company."

Each person can be in only one company.

Contact support if you need to move.

"That location code is already used by another location."

Location codes must be unique.

Choose a different code.

"Skipped [N] already in your CRM"

Those businesses already exist as prospects or locations.

Nothing to do; no duplicates were created.

"Address not found" (prospect import)

The address couldn't be found on the map.

Fix the address and re-import that row.

"Needs address check" (customer import)

The location was imported, but its address couldn't be found on the map.

Correct the address on the location.

"Dates must be YYYY-MM-DD" (sales import)

The date format isn't recognized.

Format dates like 2026-09-30.

"cannot undo: …"

Imported records are already in use.

See [Undo an import].

"You're offline."

No internet connection.

Reconnect and tap Try again.